# Emptying Information Collection Mobile App User Manual

# EIC

<table align="right" border="1" cellpadding="0" cellspacing="0" class="MsoNormalTable" id="bkmrk-emptying-information" style="width: 103.98%; border-collapse: collapse; margin-left: 7.55pt; margin-right: 7.55pt; border-width: 0px; border-spacing: 0px; border-style: hidden;" width="103%"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; height: 28.6pt;"><td style="width: 100.0%; border: none; border-bottom: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; height: 28.6pt;" width="100%"><span style="font-size: 11.0pt; line-height: 150%;">Emptying Information Collection Mobile App User Manual</span>

</td></tr><tr style="mso-yfti-irow: 1; height: 28.6pt;"><td style="width: 100.0%; border: none; mso-border-top-alt: solid windowtext .5pt; padding: 0in 5.4pt 0in 5.4pt; height: 28.6pt;" width="100%"><span style="font-size: 11.0pt; mso-font-kerning: 0pt; mso-ligatures: none;">© 2022-2025 by </span>[<span style="font-size: 11.0pt; mso-font-kerning: 0pt; mso-ligatures: none;">ISPL</span>](https://innovativesolution.com.np)<span style="font-size: 11.0pt; mso-font-kerning: 0pt; mso-ligatures: none;"> &amp; </span>[<span style="font-size: 11.0pt; mso-font-kerning: 0pt; mso-ligatures: none;">GWSC-AIT</span>](https://www.gwsc.ait.ac.th)<span style="font-size: 11.0pt; mso-font-kerning: 0pt; mso-ligatures: none;"> is licensed under </span>[<span style="font-size: 11.0pt; mso-font-kerning: 0pt; mso-ligatures: none;">CC BY-NC-SA 4.0</span>](https://creativecommons.org/licenses/by-nc-sa/4.0/?ref=chooser-v1)<span class="MsoHyperlink"><span style="font-size: 11.0pt; mso-font-kerning: 0pt; mso-ligatures: none;"> [![1.png](http://152.42.244.158/knowledge-product/uploads/images/gallery/2025-02/scaled-1680-/yQK1.png)](http://152.42.244.158/knowledge-product/uploads/images/gallery/2025-02/yQK1.png)</span></span>

<span style="font-size: 11.0pt; color: #282828; mso-font-kerning: 0pt; mso-bidi-language: NE; mso-no-proof: yes; text-decoration: none; text-underline: none;"><span style="mso-ignore: vglayout;">Version 1.0.0</span></span>

</td></tr></tbody></table>

# Introduction



# Purpose

This document is designed to guide Desludging Vehicle Operators on how to use the Emptying Details Collection Mobile App. The app allows collection of the emptying information while providing the emptying service, such that the information can be updated in real-time. The mobile application is used by emptier to collect the information such as emptying start and end time, number of trips, total cost for emptying, and the payment receipt number. Emptying details can be viewed in real-time by the help desk and other municipal staff who have access to this module. The user manual details the step-by-step procedure of all implemented facilities within the App. It is to be noted that information related to the actual emptying operation can also be entered into the system through the Web interface. The main purpose of this application is to provide the user with guidance to fill in the details of the emptying service and view the applications received. It provides an easy-to-use interface that connects the emptying operator with the IMIS web application.

# Target Audience

Targeted users of this manual are Desludging Vehicle Operators of the Municipality or Outsourced Agency. This manual guides to performing details related to actual emptying operations.

# App Installation



# App Installation

<span style="color: rgb(0, 0, 0);">An APK file will be made available in common access location or shared via link that can be downloaded and installed on your device.</span>

# Installation Procedure

- Download the APK file in your device and go to ‘Downloads’ folder using the ‘File Manager’.

[![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/scaled-1680-/image-1716373376013.png)](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/image-1716373376013.png)

![](http://152.42.244.158/knowledge-product/media/814468d08dac58c27ffdf9ce2ee6ca28.jpg)

<span style="color: rgb(53, 152, 219);"> ***Figure 2-1 APK File***</span>

- Locate the corresponding *.apk* file and tap on it. Installation process will begin.
- Tap on ‘SETTINGS’ button and allow the access, if system asks permission to install app from unknown source.

[![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/scaled-1680-/image-1716373643157.png)](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/image-1716373643157.png)

[![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/scaled-1680-/image-1716373913731.png)](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/image-1716373913731.png)

<span class="align-center" style="color: rgb(53, 152, 219);"> ***Figure 2-2 Access Permission***</span>

- Tap on **‘Install’** button. An **“Installing…”** progress bar will be displayed.
    
    [![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/scaled-1680-/image-1716373810808.png)](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/image-1716373810808.png)![](http://152.42.244.158/knowledge-product/media/ee3d7ca1680d583bf1fb3626c4390409.jpg)
    
    <span class="align-center" style="color: rgb(53, 152, 219);"> ***Figure 2-3 Installation process***</span>
    
    Tap on **‘Open’** button after installation process is completed.

[![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/scaled-1680-/image-1716373837782.png)](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/image-1716373837782.png)

 **<span style="color: rgb(53, 152, 219);">Figure 2-4 opening app</span>**

```
Overview:


```

- The installed app can also be accessed from App drawer or Launcher.

# Accessing the IMIS



# Opening the app/ Login

#####  

- <span style="color: rgb(0, 0, 0);">On opening the app for the first time, the user is asked for their login credentials.</span>
- <span style="color: rgb(0, 0, 0);"><span style="color: black;">Enter email address and password in textbox.</span></span>
- <span style="color: rgb(0, 0, 0);"><span style="color: black;">Click on ***'LOG IN'*** button.</span></span>

[![1.jpg](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/scaled-1680-/1.jpg)](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-05/1.jpg)

<span style="color: rgb(35, 111, 161);"> *Figure 3-1 Login*</span>

**<span style="color: rgb(0, 0, 0);">Overview:</span>**

- <span style="color: rgb(0, 0, 0);">This login credential is created and provided by the Municipality Admin to the Engineering and Building Permit Department. </span>
- <span style="color: rgb(0, 0, 0);">The application retains the login information until the user's session becomes inactive and expires.  
    </span>
- <span style="color: rgb(0, 0, 0);">It is to be noted that GPS needs to be turned on while using the mobile application. When the user is using the app for the first time, the user must provide the location permission to the app.</span>
- <span style="color: rgb(0, 0, 0);">Once successful login, the user is redirect to the Dashboard screen</span>

# Dashboard



# Navigate to Dashboard

- <span style="color: rgb(0, 0, 0);">After successful login, a dashboard page is displayed.</span>
- <span style="color: rgb(0, 0, 0);">The user must select ***'Emptying Service'*** card to enter details related to emptying service.</span>
- <span style="color: rgb(0, 0, 0);">Click on the three dots at the top right corner to get the log out option.</span>

![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2025-02/embedded-image-gwchirj2.png)

<span style="color: rgb(35, 111, 161);"> *Figure 4-1 Dashboard*</span>

##### **<span style="color: rgb(0, 0, 0);">Overview:</span>**

- <span style="color: rgb(0, 0, 0);">Once the user is successfully logged in, the user is redirected to the Dashboard screen.</span>

# Collecting Emptying Services Information



# Navigate to emptying service

- <span style="color: rgb(0, 0, 0);">For collecting the emptying service details of the application, click on the ***Emptying Services*** on the dashboard.</span>
- <span style="color: rgb(0, 0, 0);">Once clicked, the user will be directed to a list of applications that have been created.</span>

![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2025-02/embedded-image-lhs58q3s.png)

 *<span style="color: rgb(35, 111, 161);"> Figure 5-1 Emptying service</span>*

##### **Overview:**  


- <span style="color: rgb(0, 0, 0);">To initiate the emptying service process, the user must first access the Application List page.</span>
- <span style="color: rgb(0, 0, 0);">After the user is directed to the application list page, user can see the list of applications to fill up the details related to actual emptying operation.</span>

##### **<span style="color: rgb(0, 0, 0);">Tools:</span>**

![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2025-02/embedded-image-n5ny7oc8.png)

*<span style="color: rgb(0, 0, 0);"> <span style="color: rgb(35, 111, 161);"> Figure 5-2 Application list</span></span>*

- <span style="color: rgb(0, 0, 0);">**Call:** Click on the phone icon to call the Applicant directly.  
    </span>
- <span style="color: rgb(0, 0, 0);">**Location:** Clicking on location icon allows the user to view the location of the user’s containment that needs to be emptied on a map. After clicking the map icon, the user will be redirected to the google maps interface.</span>

**<span style="color: rgb(0, 0, 0);">  
[![112.png](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-02/scaled-1680-/112.png)](http://152.42.244.158/knowledge-product/uploads/images/gallery/2024-02/112.png)</span>**

*<span class="align-center" style="color: rgb(0, 0, 0);"> <span style="color: rgb(35, 111, 161);">Figure 5-3 Location on Map</span></span>*

- <span style="color: rgb(0, 0, 0);"><span class="align-center">**Form**: Clicking on the form icon permits the user to fill up the form required for emptying the containment service.</span></span>

##### **<span style="color: rgb(0, 0, 0);"><span class="align-center">Overview:</span></span>**

- <span style="color: rgb(0, 0, 0);"><span class="align-center">Applicant locations are based on each application received.</span></span>

# Emptying Service Data Collection

- On clicking the **Form** button, it redirects to the emptying service form.
- Fill the form on site with the required details and the user must press **‘SUBMIT’** button to upload the details to IMIS.

![](http://152.42.244.158/knowledge-product/media/c44f412e00a7ea7684e22e1bebe3d770.jpg) ![](http://152.42.244.158/knowledge-product/media/f83dd9625d8b1cf414498ddcc1202785.jpg) ![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2025-02/embedded-image-6ox6myiq.png)![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2025-02/embedded-image-yp1ldq8z.png)

<span style="color: rgb(53, 152, 219);"> ***Figure 5-4 Emptying service form***</span>

##### **Overview:**

The Emptying service details page consists of different form fields which are mentioned below:

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Date (A.D):** The date is auto-filled.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Service Receiver Name:**<span style="mso-spacerun: yes;"> </span>Full name of the service receiver who was present at the time of emptying.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Service Receiver Gender:** The gender of the service receiver who was present at the time of emptying.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Service Receiver Contact Number:** Contact number of the service receiver who was present at the time of emptying (This field allows only the numeric values).

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Reason For Emptying:** The reason for which the containment was emptied.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**No. of trips:** The total number of trips required to empty the sludge (This field allows the numeric values).

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Sludge Volume:** The amount of sludge that has been collected. A rough estimation can be entered in meter cube (m<sup>3</sup>)

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Desludging Vehicle Number Plate:** The desludging vehicle license number plate which is used for emptying

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Select a Driver:**<span style="mso-spacerun: yes;"> </span>Select the driver’s name who is responsible for operating the desludging vehicle.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Emptier 1:** The name of the first emptier involved in the emptying process.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Emptier 2:**<span style="mso-spacerun: yes;"> </span>The name of the second emptier involved in the emptying process.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Start Time:** The starting time of emptying the containment.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**End Time:** The ending time of emptying the containment. The end time must be after the start time.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Receipt Number:** The receipt number generated after the emptying process.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Total Cost:** The total cost of the emptying process (This field allows only the numeric values).

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Disposal Place:** The treatment plant where the sludge is disposed.

<span style="font-size: 14.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**House Image:** - Before submitting the form, the user must attach an image of the building where the sludge was emptied. If the house image is already available on the website, the option to upload a new house image will not be accessible, and you are not required to upload it from the mobile app. However, if the house image is not present on the website, the user will need to upload it from the mobile app.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Receipt Image:** The image of receipt generated after the emptying process.

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span>**Comments (If any):** Comments to share the user's thoughts after the emptying process.

**Note:**

<span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">· </span></span>For uploading the image of the House and Receipt, the maximum image size that should be uploaded is **“5 MB”**. The submitted data is then sent to the IMIS web application. Also, the image format should be in JPEG.

<span class="IMIS-ParaChar"><span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';"> </span></span></span></span><span class="IMIS-ParaChar"><span style="mso-bidi-font-family: Calibri; color: windowtext;">All fields marked with an asterisk (\*) are mandatory and must be completed to submit the form. If any necessary fields are left empty, the application will not permit the user to continue. Incomplete fields will be highlighted in red to show which ones need to be filled in.</span></span>

<span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Mangal; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span class="IMIS-ParaChar"><span style="font-size: 14.0pt; line-height: 107%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">· </span></span></span>Sludge volume should not be more than its containment size capacity.</span>

<span style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Mangal; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2025-02/embedded-image-6rgidfak.png)</span>

<span style="mso-fareast-font-family: 'Book Antiqua'; mso-bidi-font-family: 'Book Antiqua'; color: #2e74b5; mso-themecolor: accent5; mso-themeshade: 191; mso-bidi-language: NE;"><span style="mso-list: Ignore;">Figure 5-5 </span></span><span style="mso-bidi-language: NE;">Empty Field Red Highlight</span>

<span style="mso-bidi-language: NE;">![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2025-02/embedded-image-tmct9q7x.png)</span>

<span style="mso-fareast-font-family: 'Book Antiqua'; mso-bidi-font-family: 'Book Antiqua'; color: #2e74b5; mso-themecolor: accent5; mso-themeshade: 191; mso-bidi-language: NE;"><span style="mso-list: Ignore;">Figure 5-6 </span></span><span style="mso-bidi-language: NE;">Success Message</span>

# Miscellaneous



# Miscellaneous (Permissions)

##### **Overview:**

- <span style="color: rgb(0, 0, 0);">When the user first uses the application, they must provide the Location Permission to the app.</span>
- <span style="color: rgb(0, 0, 0);">Allow IMIS Base to access this device’s location, photo and media requested by the app by clicking ***“While Using the App”***.</span>
- <span style="color: rgb(0, 0, 0);">The user is also prompted to turn on location services at all times while using the mobile application.</span>

![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2025-02/embedded-image-ebdnjb3l.png)

*<span style="color: rgb(0, 0, 0);"> <span style="color: rgb(35, 111, 161);">Figure 6-1 Location permission</span></span>*

![](http://152.42.244.158/knowledge-product/uploads/images/gallery/2025-02/embedded-image-ffcmsy3x.png)

*<span style="color: rgb(0, 0, 0);"><span style="color: rgb(35, 111, 161);">Figure 6-1 Photo and Media permission</span></span>*